Calculate Net Promoter Score in Python The Net Promoter Score is obtained by asking your customers to rate, 0-10, how likely they would recommend your company or product to a friend or colleague. It’s pretty trivial to calculate (one reason why it’s so popular). Here’s my python implementation.
Great products are no longer enough to guarantee great market acceptance. The service and experience layer is part of the product, and critical to the brand.
Today I got to work with a project team…product manager, project manager, developer, designer, content writer…outlining out the scope of the effort, sketching some possible solutions, writing up user stories. As we’re discussing possible features, the project manager says… Yeah…we’ve got a nickname for you…The Scope Creeper! – Project Manager I get that. If our…
I had a chance to speak at the Iowa Javascript meetup about Web Development Workflow tools. There are three things which have really made me reconsider and revise the process by which I organize and deploy code to servers: The need to make ideas and concepts available for consumption as quickly as possible. I work…
Stay with me, old girl! Old Bessy is my 6 year old Macbook Pro. I’ve formatted and reformatted, added memory, and replaced batteries. Even still, I’m having a hard time using her for modern web design and development. She’s stuck on Mac OSX 10.6 Snow Leopard, since Apple won’t let me put their latest operating…
The Bootstrap framework includes a bunch of awesome icons, which you include in your markup using a custom <i> tag. But some tools (ahem, Sitefinity CMS) like to autocorrect your HTML, so it doesn’t play nicely with the <i> tag. But you can use a DIV instead. So instead of: <i class=”icon-remove” /> use: <div class=”icon-remove” />
I can’t remember a more jarring lapse in a customer experience than that which my family experienced this morning. It all started with a fuzzy blue bear. The Setup My wife and I took my daughter to a build-your-own-teddy-bear establishment. To a father resigned to spending coin on a toy that will be loved intensely…
I’ve been interested in recent twitters, posts, and presentations about the emerging and changing role of user experience. Yet we’ve seen some resistance to the new terms or methodologies. I’d like to suggest the current transition in the UX field is similar to revolutions in scientific fields. Science historian Thomas Kuhn would say we’re in a period of crisis or revolution.…
Mostly wanted to write this down so I can find it later… This bash shell snippet will search a directory tree for files matching a number of regular expression criteria, and then add them all to tar/gzipped file. I was using the Mac OS X terminal…this took me a long time to figure out because…
I’ll be honest. I’ve only dabbled in the mobile app design and development space: one app for fun, one app for work (hopefully to be released in the next couple months). At today’s iPhone Design Conference, Brian Fling argued that mobile design is totally different that web. But I still don’t see how mobile app…
One of the problems of working in the field of User Experience is that you start to see everything through that lens. For example, Black Friday shopping. Black Friday is the biggest shopping day of the season, as retailers and Wikipedia tell us. But that’s not accidental. A lot of people, in a lot…
I’ve been using web browsers since Mosaic and Netscape Navigator. In my entire web browsing history, I think I’ve set my browser home page a total of 3 times. Google Instant has made me switch again… What do you have as your browser homepage? What’s the first thing you see when you open your browser…
Here’s a little jQuery idiom I’ve come to use on a few web design projects that I thought might be nice to share. Let’s say you want to update a region of the page or widget based on some user action. For example, you might be building a screen with a list of orders on…
I knew that drawing visualizations of your Facebook friends network was fun, but I didn’t know it could get you published! This Facebook network visualization was published in the Journal of Social Structure Visualization Symposium. As the author states, this visualization has some nice features: The angle of each wing is proportionate to its share…
The Real Life Social Network is a great presentation by Paul Adams, UX Reseacher at Google, on the differences between online and offline social networks, and how those differences cause user confusion and even pain. One of the main reasons for this disconnect, he claims, is that online social networking sites tend to put all…
Fitzgerald Steele 