The User Experience of Building a Bear

I can’t remember a more jarring lapse in a customer experience than that which my family experienced this morning.  It all started with a fuzzy blue bear. The Setup My wife and I took my daughter to a build-your-own-teddy-bear establishment.  To a father resigned to spending coin on a toy that will be loved intensely…

Agile, Lean UX — What’s New is Old

I’ve been interested in recent twitters, posts, and presentations about the emerging and changing role of user experience.    Yet we’ve seen some resistance to the new terms or methodologies.  I’d like to suggest the current transition in the UX field is similar to revolutions in scientific fields.  Science historian Thomas Kuhn would say we’re in a period of crisis or revolution.…

UX, Psychology, Black Friday and You

One of the problems of working in the field of User Experience is that you start to see everything through that lens.   For example, Black Friday shopping. Black Friday is the biggest shopping day of the season, as retailers and Wikipedia tell us.  But that’s not accidental.  A lot of people, in a lot…

How Google Instant Got My Homepage Back

I’ve been using web browsers since Mosaic and Netscape Navigator.  In my entire web browsing history, I think I’ve set my browser home page a total of 3 times.  Google Instant has made me switch again… What do you have as your browser homepage?  What’s the first thing you see when you open your browser…

The User Experience of Public Restrooms and Websites

A couple days ago, I accidentally entered the women’s restroom at our local coffee shop.  The signage failure that led to this incident is a topic for another discussion.  But as soon as I walked into the ladies, something felt wrong.  Unconsciously, I noticed the lighting was really bright white.  I noticed it smelled kind of…